Refund policy

Return & Refund Policy

We want you to be completely satisfied with your EverPeak Outdoor purchase. If you're not happy, we're here to help.

1. Return Window

You have 30 days from the date of delivery to request a return. Items must be unused, in their original packaging, and in the same condition that you received them.

2. How to Initiate a Return

To start a return, please contact us at support@everpeakoutdoor.com with your order number and reason for return. We will provide you with a return authorization and instructions.

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. We recommend using a trackable shipping method.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method.

5. Exchanges

If you received a defective or incorrect item, we will arrange a replacement at no additional cost. Please contact us within 7 days of delivery.

6. Non-Returnable Items

The following items cannot be returned: sale items, custom or personalized orders, and items that have been used or damaged by the customer.

7. Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund.

Last updated: July 2026